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Tokyo Sightseeing Accessibility Guide

Last updated March 29, 2022

8. Shinjuku

Enjoy Shinjuku sub-center

8. Shinjuku

This city sub-center is one of Japan’s busiest shopping and entertainment districts. On weekends, it is packed with shoppers and diners. From the beautiful greenery of Shinjuku Gyoen National Garden to the towering skyscraper district to the west of the station, many different sides of Tokyo are on display here.

  • Metropolitan center and sub-center
  • Shopping

Route

Select a spot to see details such as tourist information and barrier-free information.

  1. Start Toei SubwayShinjuku-sanchome Station [Exit C6]

    About 5 minutes on foot foot About 270 meters

  2. Spot1 Shinjuku Gyoen National Garden[Shinjuku Gate]

    About 1 minute on foot foot About 60 meters

  3. Bus Stop Shinjuku WE Bus“Shinjuku Gyoen” Bus Stop

    About 21 minutes by bus bus

  4. Bus Stop Shinjuku WE Bus“Shinjuku Sta. West Exit (Odakyu Department Store)” Bus Stop

    About 5 minutes by bus bus

  5. Bus Stop Shinjuku WE Bus“Shinjuku Washington Hotel” Bus Stop

    About 5 minutes on foot foot About 300 meters

  6. Spot2 Tokyo Metropolitan Govt. Bldg. Observatories

    About 14 minutes on foot foot About 800 meters

  7. Spot3 Shinjuku Station West Exit Shopping Complexes

    On foot foot

  8. Goal JRShinjuku Station
  • Information used in the creation of this website was current as of January 2022
  • Indicated route travel times are calculated based on a speed of about 60 meters/minute

Route Details

There is also useful information for when you actually visit a spot, such as the time required, details on restrooms, and travel time between spots.

Explanation of PictogramsNote Items are indicated in dark blue if applicable.

There are restrooms that can be accessed with wheelchairs
Wheelchair-accessible restroom (located within the ticket gates at train and subway stations unless noted otherwise)
There are nursing areas
Nursing area (with diaper-changing table, unless noted otherwise)
Written communication possible through communication boards or paper
Written communication possible through communication boards or paper
Osotomate-friendly facility
Osotomate-friendly facility
Parking for the impaired
Parking for the impaired
Explanations, etc.  available through tactile maps or in Braille
Explanations, etc. available through tactile maps or in Braille
START!
  1. Start Toei Subway Shinjuku-sanchome Station [Exit C6]

    The course starts at Exit C6 of Toei Subway Shinjuku-sanchome Station.

    For station details, refer to the Toei Subway website operated by the Tokyo Metropolitan Government Bureau of Transportation.

    Toei Subway website operated by the Tokyo Metropolitan Government Bureau of Transportation

  2. About 5 minutes on foot foot About 270 meters Travel Tips Be careful when crossing Shinjuku-dori Avenue as the road is wide and takes a while to cross.

  3. Spot1 Shinjuku Gyoen National Garden About 2 hours

    Shinjuku Gyoen National Garden

    This garden was built on the former site of the Tokyo residence of the Naito Clan, rulers of Takato Domain. It is the most famous example of a modern Western-style garden from the Meiji era. It was built as a garden for the Imperial family, but became a national park after the war. There are about 10,000 trees in the park, and the 68 species and 1,000 cherry trees are a major attraction in spring.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Wheelchair rentals and maps showing accessible routes are available. Accessible restrooms are located throughout the grounds. Hot water for preparing baby formula is available at the Yurinoki Restaurant.

    Restroom
    Wheelchair-accessible restroom next to Shinjuku Gate

    Restroom Information

    Wheelchair-accessible toilets (with diaper changing seats) are located at the Information Center, next to Shinjuku Gate, in the Greenhouse, in the parking lot, at the Ohkido Rest Area, at the Rest House, at the Sendagaya Rest Area, next to Sendagaya Gate, next to the Old Imperial Villa, next to the Central Rest Area, next to the Restaurant, and at the West Rest Area. Facilities for ostomates are available in the greenhouse, rest house, and Ookido Rest Area toilets, and diaper changing seats (for adults) are available in the rest house, next to the Old Imperial Villa, next to the restaurant, and in the wheelchair-accessible toilets in the Ookido Rest Area.

    Facility Information

    Telephone number
    03-3350-0151
    Address
    11 Naitomachi, Shinjuku-ku
    Fee
    General: ¥500 (discounts available for customers with impairments; inquire for details)
    Groups of 30 or more: ¥400
    *No advance application needed
    Aged 65 and older: ¥250
    *Must present ID at the counter to verify age
    Students (high school and above): ¥250
    *Must present student ID at the counter
    Children (up to junior high school): Free
    Hours
    October 1 - March 14: 9:00 - 16:00 (garden closes at 16:30)
    March 15 - September 30: 9:00 - 17:30 (garden closes at 18:00)
    July 1 - August 20: 9:00 - 18:30 (garden closes at 19:00)
    Closed days
    Mondays (the following day if Monday is a national holiday)
    Official Website
    http://www.env.go.jp/garden/shinjukugyoen/english/index.html

    * Bringing in alcoholic beverages, use of playground equipment (except in the children’s playground), and smoking are prohibited
    *This information was current as of January 2022. Contact individual facilities to confirm details.

  4. About 1 minute on foot foot About 60 meters Travel Tips From the "Shinjuku Gyoen" bus stop, take the Shinjuku WE Bus to the Tokyo Metropolitan Government Building. Get off at the "Shinjuku Washington Hotel" bus stop and proceed to the building. You will arrive at the 2nd floor. Take the stairs or the escalator/elevator inside Building No. 1 down to the 1st floor and then take the observatory elevator up. (Only the stairs are available on weekdays after 6:45 PM and on weekends/holidays as the 2nd floor is closed). The Shinjuku WE Bus route runs from around 10 AM to 6 PM. There are some changes to the route on Sundays and holidays. Check the timetable.

    Shinjuku WE Bus “Shinjuku Gyoen” Bus Stop

    About 19 minutes by bus bus

    Shinjuku WE Bus “Shinjuku Washington Hotel” Bus Stop

    About 5 minutes on foot foot About 300 meters

  5. Spot2 Tokyo Metropolitan Government Building Observatories About 60 minutes

    Tokyo Metropolitan Government Building Observatories

    Situated at a height of 202 meters, the Tokyo Metropolitan Government Building’s observation decks are free and open to the public. Both decks offer sweeping, spectacular views of Japan’s capital.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Diaper-changing stations (adult changing tables) are available. A nursing area and wheelchair-accessible restroom (with ostomate facilities) can be found in the basement of the Tomin Hiroba (Citizens’ Plaza).

    Restroom
    Wheelchair-accessible restroom near North Observation Deck elevators

    Restroom Information

    Wheelchair-accessible restrooms (with diaper-changing stations (multipurpose benches large enough for use by an adult)) are located near the North and South Observation Deck elevators.

    Facility Information

    Telephone number
    03-5320-7890 (weekdays 10:00 - 17:00)
    Address
    Tokyo Metropolitan Government Building No. 1 45F, 2-8-1 Nishishinjuku, Shinjuku-ku
    Fee
    Free
    Hours
    9:30-22:00; Last admission is 30 min. prior to closing.
    Closed days
    1st/3rd Tuesday of each month for South Observation Deck, 2nd/4th Monday of each month for North Observation Deck (open if it falls on a national holiday and closed the following day)
    Official Website
    https://www.yokoso.metro.tokyo.lg.jp/en/tenbou/index.html

    *This information was current as of January 2022. Contact individual facilities to confirm details.

  6. About 14 minutes on foot foot About 800 meters Travel Tips Exit from the 1st floor of the Metropolitan Government Building and head toward Shinjuku Station. Cross at the traffic light in front of the Keio Plaza Hotel. There are moving walkways as you get closer to the station.

  7. Spot3 Shinjuku Station West Exit Shopping Complexes About 2 hours

    Shinjuku Station West Exit Shopping Complexes

    Although Shinjuku Station is surrounded by famous department stores, the stretch from the West Exit to the South Exit in particular is a highly competitive area for department stores. Enjoy some leisurely shopping after seeing the sights.

    Accessibility Information

    • 車いすのまま入れるトイレなし
    • オストメイトの対応設備なし
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • 筆談ボード、もしくは紙などで筆談対応不可
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    Restroom Information

    Facility Information

  8. Spot3a Odakyu Department Store, Shinjuku Main Store

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Wheelchair-accessible fitting rooms and infant-friendly facilities are available.
    *For mobility-impaired parking, use the associated parking area.

    Restroom Information

    Wheelchair-accessible restrooms available on the 2nd, 7th, 8th, 11th, 12th, and 14th floors of the Main Building. Ostomate facilities available in the wheelchair-accessible restrooms on the 2nd and 11th floors of the Main Building. Diaper-changing stations available inside wheelchair-accessible restrooms on the 8th and 12 floors of the Main Building, inside women’s restrooms on the 2nd to 10th and 13th floors of the Main Building, and inside men’s restrooms on the 5th and 7th floors of the Main Building.

    Facility Information

    Telephone number
    0570-025-888 (navi dial)
    Address
    1-1-3 Nishishinjuku, Shinjuku
    Hours
    10:00-20:00 (may vary by season/floor)
    Closed days
    Irregular holidays
    Official Website
    https://www.odakyu-dept.co.jp/shinjuku/

    *This information was current as of January 2022. Contact individual facilities to confirm details.

  9. Spot3b Keio Department Store, Shinjuku

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Rentals of wheelchairs, strollers, and shopping rollators for seniors are available.
    *For mobility-impaired parking, use the associated parking area.

    Restroom
    Wheelchair-accessible restroom on 8th floor

    Restroom Information

    Wheelchair-accessible restrooms and baby diaper-changing stations located on the 1st through 8th floors. Ostomate facilities are available inside wheelchair-accessible restrooms on the 5th and 8th* floors, and diaper-changing/clothes-changing stations (pull-down multipurpose table large enough for use by an adult) inside wheelchair-accessible restrooms on the 4th-6th floors and inside one wheelchair-accessible restroom on the 8th floor.
    *8th floor has simplified type

    Facility Information

    Telephone number
    03-3342-2111
    Address
    1-1-4 Nishishinjuku, Shinjuku-ku
    Hours
    10:00-20:00 (may vary by season/floor)
    Closed days
    Irregular holidays
    Official Website
    https://www.keionet.com/info/shinjuku/foreign/en/

    *This information was current as of January 2022. Contact individual facilities to confirm details.

  10. Spot3c Lumine Shinjuku

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • オストメイトの対応設備なし
    • There are nursing areas
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Simple shopping communication boards are available for non-Japanese speakers.

    Restroom
    Wheelchair-accessible restrooms on 7th floor of LUMINE 1

    Restroom Information

    Wheelchair-accessible restrooms (with diaper-changing stations) located on the 7th floor of LUMINE 1 and the 2nd floor of LUMINE 2.

    Facility Information

    Telephone number
    03-3348-5211
    Address
    LUMINE Shinjuku 1: 1-1-5 Nishishinjuku, Shinjuku-ku
    LUMINE Shinjuku 2: 3-38-2 Shinjuku, Shinjuku-ku
    Hours
    Weekdays: 11:00-21:30
    Saturdays/Sundays: 10:30-21:30
    Restaurants: 11:00-22:30
    *Excluding some establishments
    Closed days
    Irregular holidays
    Official Website
    http://www.lumine.ne.jp/english/?shop=shinjuku

    *This information was current as of January 2022. Contact individual facilities to confirm details.

  11. On foot foot Travel Tips All the shopping complexes are directly connected to the station underground for easy passage during rainy weather.

  12. Goal JR Shinjuku Station

    The course finishes at JR Shinjuku Station.

    For station details, refer to the JR East website.

    JR East website

Sightseeing spots around Shinjuku

  1. Spot4 Sompo Museum of Art

    Sompo Museum of Art

    This museum is the only place in Asia where you can see Van Gogh’s “Sunflowers.” It also holds works by Gauguin and Cézanne, and by the Japanese artist Togo Seiji, known for his depictions of women.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    The museum is accessible, including exhibition rooms. Wheelchair-accessible restrooms are located on the 2nd and 5th floors.

    Restroom Information

    There are wheelchair-accessible restrooms on the 2nd and 5th floors.

    Facility Information

    Telephone number
    03-5541-8600 (Hello Dial operator service: Art Museum Information)
    Address
    1-26-1 Nishishinjuku, Shinjuku-ku
    Fee
    Varies by exhibition (discounts may be available for customers with impairments; see museum’s website for details)
    Hours
    10:00 - 18:00 (admission until 30 minutes before closing)
    Closed days
    Mondays (excluding public holidays), periods when exhibits are being changed, etc.
    Official Website
    http://www.sjnk-museum.org/en

    *This information was current as of January 2022. Contact individual facilities to confirm details.

  2. Spot5 Hanazono-jinja Shrine

    Hanazono-jinja Shrine

    Since before the Edo period, this has been known as the main shrine for Shinjuku’s guardian deities. It is famous for its Tori-no-ichi Festival in November.

    Accessibility Information

    • 車いすのまま入れるトイレなし
    • オストメイトの対応設備なし
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • 筆談ボード、もしくは紙などで筆談対応不可
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    Restrooms are open during crowded periods such as the Tori-no-ichi Festival and year-end/New Year’s holidays. A slope goes up close to the main shrine building, but the offertory box is only accessible via stairs.

    Restroom Information

    Restrooms open during crowded periods such as the New Year and Tori-no-ichi Festival.

    Facility Information

    Telephone number
    03-3209-5265
    Address
    5-17-3 Shinjuku, Shinjuku-ku
    Fee
    Free entry to grounds
    Hours
    Unrestricted
    Closed days
    None
    Official Website
    http://www.hanazono-jinja.or.jp/mt/top/

    *This information was current as of January 2022. Contact individual facilities to confirm details.

Note 1:
This document has been created based on information as of January 2022.
Note 2:
The travelling time for the routes is estimated at 60 meters per minute.
Note 3:
It is recommended that you make preliminary confirmations of the information listed here by phone before your outing as there may be changes in the data.
Note 4:
Please note that we cannot be held responsible for any loss or injury that may be incurred due to this information.
Note 5:
Consumption tax is included in all listed fees as a general rule. Fees such as admission fees are those for adults unless stated otherwise.
Note 6:
It is recommended that visitors with physical impairments make preliminary inquiries at facilities that they wish to visit such as through their websites. They might be offered discounts or exemptions from fees for the disabled, although the conditions for the presentation of physical impairment certificates may differ.
Note 7:
As a general rule, holiday seasons such as the year-end and New Year's holidays, the Obon holiday break, and Golden Week are not listed.
Note 8:
As a general rule, the hours listed here are the opening and closing hours. Please note that the final time for admission listed here is generally from 30 minutes to 1 hour before closing time.
Note 9:
Please make confirmations with the transit agency you are travelling with before your outing as traffic information may change due to natural disasters or depending on the season.
Note 10:
Map information is the result of investigation from September 2021 to January 2022.
Note 11:
Due to the effects of COVID-19, business hours and closed days may differ from those listed. Please check with each facility and store for details.