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Tokyo Sightseeing Accessibility Guide

Last updated March 31, 2023

16. Ueno

A cultural oasis

16. Ueno

With beautiful vistas that change with the seasons, Ueno Park is a cultural oasis, which is home to many museums. The Ueno Zoological Gardens are another one of Tokyo’s top destinations. It is also a great place to simply enjoy a leisurely stroll when the weather is nice.

  • Joto
  • Culture/History
  • Downtown
  • Amusement

Route

Select a spot to see details such as tourist information and barrier-free information.

  1. Start JRUeno Station [Park Exit]

    About 6 minutes on foot foot About 330 meters

  2. Spot1 National Museum of Nature & Science

    About 7 minutes on foot foot About 400 meters

  3. Spot2 Ueno Zoological Gardens
    [Main Gate]

    About 21 minutes on foot foot About 1200 meters

  4. Spot2 UenoZoological Gardens
    [Ikenohata Gate]

    About 2 minutes on foot foot About 100 meters

  5. Spot3 Shinobazu Pond

    About 6 minutes on foot foot About 340 meters

  6. Spot4 Ameyoko Shopping Street (About 500 meters)

    About 1 minute on foot foot About 50 meters

  7. Goal JRUeno Station
    [Hirokoji Exit]
  • Information used in the creation of this website was current as of January 2023
  • Indicated route travel times are calculated based on a speed of about 60 meters/minute

Route Details

There is also useful information for when you actually visit a spot, such as the time required, details on restrooms, and travel time between spots.

Explanation of PictogramsNote Items are indicated in dark blue if applicable.

There are restrooms that can be accessed with wheelchairs
Wheelchair-accessible restroom (located within the ticket gates at train and subway stations unless noted otherwise)
There are nursing areas
Nursing area (with diaper-changing table, unless noted otherwise)
Written communication possible through communication boards or paper
Written communication possible through communication boards or paper
Osotomate-friendly facility
Osotomate-friendly facility
Parking for the impaired
Parking for the impaired
Explanations, etc.  available through tactile maps or in Braille
Explanations, etc. available through tactile maps or in Braille
START!
  1. Start JR Ueno Station [Park Exit]

    The course starts at the Park Exit of JR Ueno Station.

    For station details, refer to the JR East website.

    JR East website

  2. About 6 minutes on foot foot About 330 meters

  3. Spot1 National Museum of Nature and Science About 2 hours

    National Museum of Nature and Science

    The Japan Gallery features the natural environment and life-forms of the Japanese archipelago, while the Global Gallery has extensive exhibits on the living organisms and history of the Earth. The special exhibitions held from time to time are also a must-see. There are also hands-on exhibits for visitors to enjoy.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • Explanations, etc.  available through tactile maps or in Braille
    • 車いす貸出あり

    Extensive facilities include tactile maps of the museum (with explanations in Braille for some exhibits), wheelchair-accessible restrooms, and audio guides. Free wheelchair rentals and written communication boards are also available.

    Restroom
    Wheelchair-accessible restroom on north side of Global Gallery 1st floor

    Restroom Information

    Japan Gallery: Wheelchair-accessible restrooms available on B1, 1st and 2nd floors. Ostomate facilities located inside wheelchair-accessible restroom on 2nd floor, diaper-changing stations inside wheelchair-accessible restrooms on B1 and 1st floor, and diaper-changing station (can be used by adults) inside wheelchair-accessible restroom on 2nd floor.
    Global Gallery: Wheelchair-accessible restrooms available on all floors. Ostomate facilities located inside wheelchair-accessible restroom on north side of 1st floor, diaper-changing stations inside wheelchair-accessible restrooms on B2,B1,1st floor, 1st floor south and 2nd floor and south side of 3rd floor, and diaper-changing stations (can be used by adults) inside wheelchair-accessible restrooms on B3, north side of B2, B1, north side of 1st and 2nd floors.

    Facility Information

    Telephone number
    050-5541-8600 (Hello Dial operator service)
    Address
    7-20 Uenokoen, Taito-ku
    Fee
    Permanent Exhibitions: ¥630 (free of charge for those with impairments; inquire for details.)
    Hours
    9:00 - 17:00
    Closed days
    Mondays (the following day if Monday is a national holiday), duringfumigation around late June
    Official Website
    https://www.kahaku.go.jp/english/

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  4. About 7 minutes on foot foot About 400 meters

  5. Spot2 Ueno Zoological Gardens About 2 hours

    Ueno Zoological Gardens

    First opened in 1882, Japan’s oldest zoo is divided into an East Garden and West Garden. It houses animals from around the world, including giant pandas.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Use the Aesop Bridge elevator to avoid uneven surfaces between the East Garden and West Garden.

    Restroom
    Wheelchair-accessible restroom near crane enclosure

    Restroom Information

    East Garden: Wheelchair-accessible restrooms are available near the exit, Elephant Forest, Former Entrance, crane enclosure, Gorilla Woods and Tiger Forest, and inside and near Saruyama Kitchen. Ostomate facilities are located inside Monkey Mountain Kitchen near the Elephant Forest, and facilities with diaper-changing stations (also for adults) inside wheelchair-accessible restrooms are located near the exit, Former Entrance, and crane enclosure. Diaper changing stations are also available in locations such as restrooms and nursing rooms.
    West Garden: Wheelchair-accessible restrooms are available at the West Garden Cafeteria, near Ikenohata Gate, in the Vivarium, at Children’s Zoo STEP, near Panda’s Forest and Benten Gate. Ostomate facilities are located at Children’s Zoo STEP, near Panda’s Forest and near Benten Gate, and diaper-changing stations (also for adults) are available inside wheelchair-accessible restrooms near Ikenohata Gate, in the Vivarium, at Children’s Zoo STEP, and near Benten Gate. Diaper changing stations are available in most restrooms, at Children’s Zoo STEP, and nursing rooms.

    Facility Information

    Telephone number
    03-3828-5171
    Address
    9-83 Uenokoen, Taito-ku
    Fee
    Entry: ¥600 (free of charge for those with impairments; inquire for details.)
    Hours
    9:30 -17:00 (admission until 16:00)
    Closed days
    Mondays (the following day if Monday is a national holiday or Tokyo Citizen’s Day (October 1st))
    Official Website
    https://www.tokyo-zoo.net/english/ueno/index.html

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  6. About 2 minutes on foot foot About 100 meters

  7. Spot3 Shinobazu Pond About 30 minutes

    Shinobazu Pond

    Benten Island lies at the center of this pond, a famous site depicted in many ukiyo-e prints from the Edo period. It is divided into a lotus pond, cormorant pond, and boat pond where visitors can enjoy boating.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    The pond is circled by a smooth, almost completely level path. The pedestrian deck lets wheelchair users view the pond up-close.

    Restroom
    Wheelchair-accessible restroom near Shitamachi Museum

    Restroom Information

    Wheelchair-accessible restroom (with audio guidance, Braille, ostomate facilities, and diaper-changing station) located near Shitamachi Museum.

    Facility Information

    Telephone number
    03-3828-5644 (Ueno Park Office)
    Address
    Uenokoen, Taito-ku
    Fee
    Free
    Hours
    Unrestricted
    Closed days
    None

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  8. About 6 minutes on foot foot About 340 meters Travel Tips There are several alleys connecting the street in front of Suzumoto Engei Hall with Ameyoko Shopping Street, so you can choose the least crowded one.

  9. Spot4 Ameyoko Shopping Street About 30 minutes

    Ameyoko Shopping Street

    The bustling shopping street stretches for approximately 500 meters, mostly underneath the section of elevated railway tracks that runs between JR Ueno and Okachimachi stations. It is crammed with over 400 shops selling everything from fresh fish to clothing, dried goods, cosmetics, jewelry, imports, and more, and cheerful voices echo through the area.

    Accessibility Information

    • 車いすのまま入れるトイレなし
    • オストメイトの対応設備なし
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • 筆談ボード、もしくは紙などで筆談対応不可
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    Since it is a shopping street, accommodations vary by shop. The street is flat and goods are visible from the road. Move with caution as the street can get very crowded at times, especially on weekends and holidays.

    Restroom Information

    No public restrooms.

    Facility Information

    Address
    6-10-7 Ueno, Taito-ku (Ameyoko Shotengai Association)
    Ueno 4-chome and 6-chome, Taito-ku, Tokyo (Ameyoko Shopping Association)
    Hours
    Varies by shop
    Closed days
    Varies by shop
    Official Website
    http://www.ameyoko.net/

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  10. About 1 minute on foot foot About 50 meters

  11. Goal JR Ueno Station [Hirokoji Exit]

    The course finishes at Hirokoji Gate of JR Ueno Station.

    For station details, refer to the JR East website.

    JR East website

Sightseeing spots around Ueno

  1. Spot5 TOKYO METROPOLITAN ART MUSEUM

    TOKYO METROPOLITAN ART MUSEUM

    ©TOKYO METROPOLITAN ART MUSEUM

    Intriguing feature exhibitions are held on a regular basis. The restaurant and shop are also popular.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Wheelchairs and strollers can be rented for free, and abreastfeeding room is also available.

    Restroom
    Diaper-changing station (can be used by adults) inside restroom in front of Citizens' Gallery 1 on lobby floor

    Restroom Information

    Wheelchair-accessible restrooms located throughout building. Ostomate facilities and diaper-changing stations (can be used by adults) available inside wheelchair-accessible restrooms in front of Citizens' Galleries 1 & 2 and next to Exhibition Room on lobby floor.

    Facility Information

    Telephone number
    03-3823-6921
    Address
    8-36 Uenokoen, Taito-ku
    Fee
    Admission fee varies by exhibition (free for customers with impairments; inquire for details)
    Hours
    9:30 -17:30 (admission until 17:00)
    *Open until 20:00 on Fridays during Special Exhibitions; admission until 19:30
    Closed days
    1st and 3rd Monday of each month (the following day if Monday is a holidays & substitute holidays; special/planned exhibitions closed every Monday)
    Official Website
    https://www.tobikan.jp/en/index.html

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  2. Spot6 The National Museum of Western Art

    The National Museum of Western Art

    This museum has an extensive collection of Europeanpaintings from the Middle Ages onward, as well as works byRodin and other modern French sculptors.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • There are nursing areas
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Staff members are posted throughout the museum and can provide assistance with moving through the galleries. Wheelchair users can access the galleries via the elevators. Ask a staff member if you would like to use the nursing space.

    Restroom
    Multipurpose restroom in front of 1st-floor restaurant.

    Restroom Information

    A wheelchair-accessible restroom (with diaper-changing seats) is located on the B2 floor of the rotating exhibition pavilion in front of the 1st floor restaurant. Ostomate facilities are located in the multipurpose restroom in front of the 1st floor restaurant.

    Facility Information

    Telephone number
    050-5541-8600 (Hello Dial operator service)
    Address
    7-7 Uenokoen, Taito-ku
    Fee
    Permanent Collection: ¥500; separate fee for special exhibitions
    *Free of charge for holders of a disability certificate and one accompanying person.
    Hours
    9:30-17:30 (until 20:00 on Fridays and Saturdays (regular exhibitions / rotating exhibitions)
    Free of charge for those with impairments and caregivers - inquire for details
    Closed days
    Mondays (the following day if Monday is a national holiday)
    Official Website
    https://www.nmwa.go.jp/en/

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  3. Spot7 The Ueno Royal Museum

    The Ueno Royal Museum

    Although there is no permanent collection, the museum regularly hosts unique feature exhibitions that attract attention.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • オストメイトの対応設備なし
    • There are nursing areas
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    Wheelchair-accessible restrooms have a diaper-changing station. Museum staff will assist wheelchair users when moving to the 2nd floor.

    Restroom
    Wheelchair-accessible restroom at far end of lobby

    Restroom Information

    Wheelchair-accessible restroom (with diaper-changing station) located at far end of lobby.

    Facility Information

    Telephone number
    03-3833-4191
    Address
    1-2 Uenokoen, Taito-ku
    Fee
    Varies by exhibition (discounts may be available for customers with impairments; inquire for details.)
    Hours
    10:00-17:00 (may vary)
    Closed days
    Irregular holidays
    Official Website
    https://www.ueno-mori.org/

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  4. Spot8 Ueno Sakura Terrace

    Ueno Sakura Terrace

    19 restaurants surround a bright, open atrium. An ideal place to take a break.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • Parking for the impaired
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出なし

    The elevator near the bronze statue of Saigo Takamori goes down to the 1st floor for access to Ueno Station’s Hirokoji Exit (elevator in operation 10:00 - 23:00). *Written communication is available on request from facility staff (facility staff hours 10:00 to 19:00).

    Restroom
    Wheelchair-accessible restroom near 1st-floor elevators

    Restroom Information

    A wheelchair accessible restroom (with a diaper changing station but no nursing room) is located on the 1st floor near the elevators.

    Facility Information

    Telephone number
    Varies by shop
    Address
    1-54 Uenokoen, Taito-ku
    Hours
    11:00-23:30 (varies for some shops)
    Closed days
    3rd Monday in February

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  5. Spot9 Shitamachi Museum

    Shitamachi Museum

    This museum replicates the daily life and culture of the common people in Tokyo and the Shitamachi district, a way of life whose vestiges were lost in the Great Kanto Earthquake and the war.

    Accessibility Information

    • There are restrooms that can be accessed with wheelchairs
    • Osotomate-friendly facility
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • Written communication possible through communication boards or paper
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    The exhibitions are installed at a low height to improve visibility for wheelchair users and children. Some exhibits can be touched.

    Restroom
    Wheelchair-accessible restroom near 1st-floor elevators

    Restroom Information

    Wheelchair-accessible restroom (with diaper-changing station) located near 1st-floor elevators.

    Facility Information

    Telephone number
    03-3823-7451
    Address
    2-1 Uenokoen, Taito-ku
    Fee
    ¥300 (may be discounted for visitors with impairments; inquire for details)
    Hours
    9:30 - 16:30 (admission until 16:00)
    Closed days
    Mondays (the following day if Monday is a national holiday)
    Official Website
    http://www.taitocity.net/zaidan/shitamachi/

    *This information was current as of January 2023. Contact individual facilities to confirm details.

  6. Spot10 Suzumoto Entertainment Hall

    Suzumoto Entertainment Hall

    Built in a storytelling hall established in 1857, it is Japan’s oldest extant entertainment hall for arts such as comedic storytelling.

    Accessibility Information

    • 車いすのまま入れるトイレなし
    • オストメイトの対応設備なし
    • 授乳スペースなし
    • 障がい者等用駐車スペースなし
    • 筆談ボード、もしくは紙などで筆談対応不可
    • 触地図、点字による解説等なし
    • 車いす貸出あり

    An elevator goes up to the hall. There is a step into the restrooms, but wheelchair users may ask for assistance.

    Restroom Information

    A wheelchair-accessible restroom is not available.

    Facility Information

    Telephone number
    03-3834-5906
    Address
    2‐7‐12 Ueno, Taito-ku
    Fee
    Regular shows: ¥3,000
    Hours
    12:30-16:30 for matinees; 17:30-20:40 for evening performances
    Closed days
    Irregular closings (for private showings, etc.)
    Official Website
    http://www.rakugo.or.jp

    *This information was current as of January 2023. Contact individual facilities to confirm details.

Note 1:
This document has been created based on information as of January 2023.
Note 2:
The travelling time for the routes is estimated at 60 meters per minute.
Note 3:
It is recommended that you make preliminary confirmations of the information listed here by phone before your outing as there may be changes in the data.
Note 4:
Please note that we cannot be held responsible for any loss or injury that may be incurred due to this information.
Note 5:
Consumption tax is included in all listed fees as a general rule. Fees such as admission fees are those for adults unless stated otherwise.
Note 6:
It is recommended that visitors with physical impairments make preliminary inquiries at facilities that they wish to visit such as through their websites. They might be offered discounts or exemptions from fees for the disabled, although the conditions for the presentation of physical impairment certificates may differ.
Note 7:
As a general rule, holiday seasons such as the year-end and New Year's holidays, the Obon holiday break, and Golden Week are not listed.
Note 8:
As a general rule, the hours listed here are the opening and closing hours. Please note that the final time for admission listed here is generally from 30 minutes to 1 hour before closing time.
Note 9:
Please make confirmations with the transit agency you are travelling with before your outing as traffic information may change due to natural disasters or depending on the season.
Note 10:
Map information is the result of investigation from September 2022 to January 2023.