Okutama no Kaze Hatonosuso
Last updated: February 29, 2024
Facility Guide
Located only about two hours from central Tokyo on the Ome Line, Okutama is an easily reachable recreation destination with magnificent nature such as the Hatonosu Gorge and other mountains, valleys, and lakes. Upon entering the hotel, you will find a spacious lobby with a floor-to-ceiling glass wall. The balcony offers sweeping views of the gorge.
Guests will be able to enjoy two types of hot springs and chef-prepared Italian cuisine using ingredients that fully showcase the flavors of the season.
There are no steps in the hallways, but there are steps at the entrances to the non- accessible guest rooms and at the entrances to the public baths.
How to book a Barrier-free Room
- How to book
- Either through the hotel’s official website or directly by phone
- Hotel reservation phone number
- 0428-84-7123
- Reservation hours
- 9:00～18:00 (Excluding days when the facility is closed)
Facility overview
Accessibility information
- Wheelchair-accessible
parking - Reservation required
Free of charge
- Guest loan items
-
- Wheelchair
- Shower chair
- Bath board
- Wheelchair-accessible
restrooms in common areas
inside the building - 1 location on the first floor
- Number of elevators
- 1 (wheelchair-accessible)
- Accessibility from
the nearest station - About 5-7 minutes away on foot from JR Hatonosu Station on the Ome Line. There is no level route in the station, and since the road to the hotel includes a steep hill, using a car is recommended.
*This information is current as of February 2024. Please check with the facility for more information.
Facility information
- Address
- 662 Tanazawa, Okutama-machi, Nishitama-gun, Tokyo, 198-0106
- TEL
- 0428-84-7123
- FAX
- 0428-84-7124
- Official website
- https://www.okutamas.co.jp/hatonosu/index.html
- Check in
- 15:00
- Check out
- 11:00
- Access from the nearest station
- About 5-7 minutes away on foot from JR Hatonosu Station.
*Click on the link in the map to view in Google Maps.
Special efforts to ensure everyone
has a comfortable stay
Entire facility
- There are one wheelchair-accessible parking spaces next to the entrance. There is also a covered driveway, so guests can leisurely get in and out of their cars even when it is raining.
- The desk stands at a height that makes it easy to fill in and sign the guest card when checking in.
- Food allergies are checked in advance.
- An elegant Italian dinner is prepared with attention paid to tableware and providing bite-sized pieces that are easy to eat.
Guest room (Barrier-free Room)
- The guest room’s entrance, toilet, washroom, and bath have sliding doors and wide openings for a stress-free experience.
- The height of the sofa and beds facilitates getting on and off from a wheelchair and won’t cause anxiety for travel companions providing assistance.
- The placement of the security box is not too low, so it is also easy for persons in wheelchairs and elderly to use.
- If guests can go out on the balcony, they can feel something extraordinary and refresh their spirit in an environment offering enjoyable scenery and night views.
- *This is one example of a barrier-free room.
Bath and toilet (Barrier-free Room)
- The spacious toilet allows wheelchairs to be smoothly maneuvered. Operation of the hinged rails is easy to understand, and ostomate facilities are also provided.
- The height of the mount for the handheld showerhead is also adjustable.
- Personal care products such as shampoo and cleanser are environmentally friendly and distinguishable by color.
Review from a wheelchair user who stayed at the hotel
I went to the hotel by car while enjoying the scenery of the valley along the Tama River. There is one wheelchair-accessible parking space, and my name was posted so they were easy to see. The parking spaces are very close to the hotel entrance, meaning guests won’t get wet even on a rainy day. After entering through a sliding door, I was struck by the staff’s smiling faces. I was happy that they spoke to me when checking in, rather than my traveling companion. The process was carried out at a low desk, and it was easy to sign the guest card.
I pushed the elevator buttons, which are placed at a level that is easy for even wheelchair users to reach, and took the elevator to the Barrier-free Room. The hallway carpet is firm, and moving the wheelchair was a breeze. The sliding door to the guest room was easy to unlock even for someone in a wheelchair, and I was pleased because I felt like I was being welcomed by family. The 57㎡, level room was spacious, and the placement of the furniture favorable. I was able to move about in my wheelchair without any stress. The single-person chair had a high backrest so that I was able to lean my head back and relax. There is a single step out to the balcony, but from there I was able to enjoy the Okutama scenery and feel refreshed while soaking in the extraordinary atmosphere. The height of the bed made it easy to get into and out of my wheelchair, and it was even more convenient using the ottoman.
The bath and toilet have a sliding door. Hooking my fingers onto the corner of the doorway post helped to keep my balance when I opened the door, and that small consideration gave me peace of mind. The toilet is spacious and it’s easy to maneuver a wheelchair. The flooring in the bath is non-slip, and there are two types of shower chairs available, one with a backrest and one without. There is a swivel seat with a handrail in the bathtub, so I felt the hotel paid attention to accessibility. The amenities on the washbasin were easy to see from a wheelchair, and the washbasin was designed so that our feet can fully fit underneath it.
The restaurant where I ate dinner and breakfast had plenty of space between tables, and as a wheelchair user I was shown to a seat near the entrance. The food was all brought to my table, so I was able to relax and eat my meals.
Guest Room (Barrier-free Room) specifications
Click on each image to enlarge it
