Lodging facilities where everyone can enjoy a comfortable stay

Last updated: February 29, 2024

Facility Guide

This hotel offers a variety of guest rooms designed around the motif of a square. Carefully selected bedding and bathrooms with a separate vanity area in all rooms enable guests to relax regardless of whether their stay is for business or pleasure.

To ensure a smooth check-in process, hotel staff are always available near the 95 cm high self check-in terminals. There are no barriers to access the guest rooms, and the breakfast buffet CARROLL on the third floor is also wheelchair accessible.

How to book a Premium Twin (Universal) Room

How to book: Call the hotel directly by phone

Hotel reservation phone number: 03-6408-0011

Reservation hours: Available 24/7

Facility overview

Accessibility information

Wheelchair-accessible parking: Phone reservation required
2,000 yen/night

Guest loan items

Shower chair
Grip bar in bathtub
Non-slip mat for bathtub
Bathroom step stool

Wheelchair-accessible restrooms in common areas inside the building: 1 location on the third floor

Number of elevators: 2 (1 of which is wheelchair-accessible)

Accessibility from the nearest station: One minute from the central ticket gate of JR Gotanda Station. There are no steps along the route to the hotel. The front desk is located on the 3rd floor, accessible via elevator.

*This information is current as of February 2024. Please check with the facility for more information.

Facility information

Address: 1-26-3 Higashigotanda, Shinagawa-ku, Tokyo, 141-0022

TEL: 03-6408-0011

FAX: 03-6408-0015

Official website: https://www.hotelmets.jp/gotanda/

Check in: 15:00

Check out: 11:00

Access from the nearest station: One minute from the central ticket gate of JR Gotanda Station.

*Click on the link in the map to view in Google Maps.

Special efforts to ensure everyone
has a comfortable stay

Entire facility

Smooth check-in using the self check-in terminals.
The elevator is wheelchair-accessible with lowered buttons and a contactless room card reader.
The Premium Twin (Universal) room is the closest room to the elevator. The hallways are wide.

Guest room (Premium Twin (Universal))

The door is not heavy and can be opened inward while operating a wheelchair.
Two peepholes have been installed in the door, one at normal height and one at wheelchair height.
Toilet, bathroom, and bed are close to the door and easy to reach whether using a wheelchair or walking stick.
There is ample space to store an electric wheelchair, and power outlets are available in appropriate locations.
The bedside has enough room for an electric wheelchair to turn around, making it easier to transfer from a wheelchair to the bed.
There is space under the bed. Feet resting on the wheelchair footrests will not collide with the bed frame.
The beds are on casters, and the two beds can be pushed together to close the gap between them.
The in-room phone has large buttons and the volume control.
The round table can accommodate a wheelchair user’s legs at any angle and is a suitable height for drinking tea, etc.
The closet has a sliding door and a clothes rack at a height that is accessible to wheelchair users.

Bath and toilet (Premium Twin (Universal))

Toilet and bath are located in separate rooms with ample space.
The toilet operation buttons are labeled in Braille.
The sink counter is designed to fully accommodate the lower part of a wheelchair (the user’s feet).
The bathroom has a three-panel sliding door and the toilet room has a sliding door, so they are easy to open and close.

Review from a wheelchair user who stayed at the hotel

The building in which the hotel is located is one minute from JR Gotanda Station’s central ticket gate. There are no steps all the way to the front desk on the third floor. The hotel is directly connected to the station, so you can stay dry in rainy weather. The hotel provided excellent access to nearby attractions, shopping, and restaurants, and I had no problem exploring the area around the station in my wheelchair.

My check-in at the self check-in terminal was smooth, and the front desk staff explained everything clearly. The amenity bar next to the front desk was set up to allow for easy viewing from a wheelchair user’s perspective, and I was able to select what I wanted without assistance. I was impressed with how flexible the front desk staff was in handling any situation, such as when they came over to explain how to use the card key as I was getting on the elevator.

The Premium Twin (Universal) room was located on the fourth floor, a lower level, near the elevator hall. The location of the Premium Twin (Universal) room makes it easier to evacuate in the event of a fire or other disaster. The room was 30㎡ and felt spacious, with the bathroom and toilet in separate rooms. I appreciated that the rental equipment to help me get bathed was already set up for me. The windows were also low, so I could see the neon lights in front of the station, buses, and other outside scenery. Despite being so close to the station, the room was rather quiet.

The TV in the room showed the level of crowding in the hotel restaurant, which was helpful. Breakfast is served at CARROLL, a New York-style café/restaurant that offers selectable daily specials and a buffet of fresh vegetables. The tables close to the staff were located near the entrance. The staff helped me use the salad/drink bar and made me feel like I was being looked after in a professional manner.