Lodging facilities where everyone can enjoy a comfortable stay

How to book a Heartful Room

How to book: Either through the hotel’s official website or directly by phone

Website: https://www.toyoko-inn.com/search/detail/00260/

Hotel reservation phone number: 042-698-1045

Reservation hours: Available 24/7

Facility overview

Accessibility information

Wheelchair-accessible parking: Reservation required
1,000 yen/night

Guest loan items

Shower chair
Bath chair
Non-slip mat

Wheelchair-accessible restrooms in common areas inside the building: 1 location on the first floor

Number of elevators: 1 (wheelchair-accessible)

Accessibility from the nearest station: Take the elevator down to the ground floor from JR Hachioji Station North Exit and walk for four minutes on a level path.

*This information is current as of February 2024. Please check with the facility for more information.

Facility information

Address: 2-9 Misaki-cho, Hachioji-shi, Tokyo, 〒192-0084

TEL: 042-698-1045

FAX: 042-698-1046

Official website: https://www.toyoko-inn.com/search/detail/00260/

Check in: 3:00 p.m. (members), 4:00 p.m. (general guests)

Check out: 10:00

Access from the nearest station: Just a 4-minute walk from JR Hachioji Station.

*Click on the link in the map to view in Google Maps.

Special efforts to ensure everyone
has a comfortable stay

Entire facility

There are two check-in kiosks in front of the front desk. Staff will assist with persons needing help using the kiosks.
The amenities desk near the front desk is low and easy for wheelchair users to see. Guests can choose the amenities themselves.
The elevator features voice guidance and a control panel with large print. It is easy for wheelchair users to operate.
The breakfast dining area is suitably spacious and offers no obstacles to maneuvering a wheelchair.

Guest room (Heartful Room)

The Heartful Room is located in front of the 2nd-floor elevator, providing peace of mind should there be a need to evacuate due to a fire or other disaster.
Firm carpets are used to facilitate use of wheelchairs.
Even within compact spaces, the ability to efficiently move about in a wheelchair is assured.
There are beds with two different widths that can be chosen, depending on physical and care conditions.
When moving forward, there is a footrest area under the bed, so getting in bed is safe (differs depending on the disability condition).
The coat hangers use S-shaped hooks and are set at a height that persons in wheelchairs can readily use.
Emergency call buttons are placed not only at wheelchair height, but also near the floor, so guests can feel secure even if they fall.
The desk provided is wide and easily accommodates a wheelchair underneath for convenience of use.

Bath and toilet (Heartful Room)

The bath and toilet are separate to enable caregivers and traveling companions to ensure privacy.
The bath and toilet have sliding doors with wide openings so that even wheelchair users can readily open and close them. Inside, there is enough space to maneuver a wheelchair.
The handrails are also installed at an easy-to-use place to facilitate getting into the bathtub.
The placement of the showerhead can also be adjusted.

Review from a wheelchair user who stayed at the hotel

I took the elevator down from JR Hachioji Station North Exit to the ground floor and went to the hotel on a level path for about five minutes. The hotel is located in front of the station in a busy area. There are many restaurants in the vicinity, so going out for meals seems easy. The floor of the entrance and front desk area is white-themed, which sets off the blue color of the entrance carpet, so it’s built so that the glass door and sense of distance are easy to comprehend. Check-in is through a do-it-yourself system, and when I was having trouble the staff immediately realized it and helped me.

When I got off the elevator, I saw the evacuation route posted at a height that was easy for wheelchair users to see. On the carpet in the elevator landing the floor level was shown in large, white letters on a black background, so wheelchair users who often look down can check the floor. The Heartful Room was very close and the room number on the door was embossed in large, rounded letters so that persons with visual impairment can touch it without hurting themselves and easily understand.

I was pleased with the guest room layout, which is a straight, short line from the door into the room and on to the bed. There were two beds made available with different widths. The wider one was wide enough to sleep together with kids, so it’s possible to stay as a family. The bedding used a duvet, so I didn’t feel any pressure from the bedding on my numbed toes and was able to easily change position. The toilet and bath are separate with plenty of space for convenience. The control panel for the toilet with bidet function was on the wall, not on the side of the toilet, making it possible to move from a wheelchair onto the toilet. The horizontal handrail at the doorway to the bath can also be used as a towel rack, which is stylish and efficient. The bathtub was easy to get into, even with the right half of my body paralyzed, and the handrails were also at an easy-to-use place. The shampoo, body soap, and conditioner were provided in two ways: one affixed to the wall (convenient for hemiplegics) and the other that can be freely moved (convenient for wheelchair users). On the washbasin was an environmentally friendly recycling box, so I sensed the hotel was considerate of the environment.